SERVICE FACILITATION
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• Personal Care, Respite Care, Companion Care 
• Initial functional assessment of needs
• Person-Centered care planning
• Maintain service authorizations to prevent lapse in service. 
• Training to individuals or their authorized representatives 
• Explain Medicaid policies, program requirements, and responsibilities
• Conduct regular home visits to monitor and ensure care is effective and safe.
• Address concerns or changes and adjust the POC
• Assist with fiscal agent enrollment with PPL or CDCN. 
• Maintaining Compliance

CASE MANAGEMENT
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• Collaboration with Managed Care Organizations (MCO) and Community Services Boards (CSB) 
• Service Modifications 
• Personalized Support 
• Community Resources
• Advocacy 

WAIVERS & PROGRAMS
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• CCC Plus Waiver 
• Developmental Disability Waivers (DD)
• Community Living 
• Family and Individual Support 
• Early Periodic Screening Diagnosis and Treatment Program (EPSDT)